Why file and manage claims online?
We understand claims are stressful, but we're here to help. We've made filing online easy, and you can connect with your agent at any time if you have additional questions.
Available 24/7
Takes less than 10 minutes
Fast self-service capabilities
What you'll need to file your claim online
- Your username and password
- The approximate date of the incident
- General details of what happened
Download the Safeco mobile app to file a claim from your device
- Obtain ID cards
- Pay your bill
- View policy documents
- Get roadside help when you need it1
How the claims process works
Each claim is different, but most follow these basic steps:File your claim
Whether you file online or with help from your agent, we'll provide you with clear next steps and any other additional info we'll need.
Have the damage reviewed
All damage needs to be documented; in some cases, only photos are needed, while others may require an in-person review.
Receive estimate and schedule your repairs
We'll estimate the amount of money that it will take to repair or replace your property. We can even help you schedule the repairs.
Finalize your claim
Get paid the money that you're owed, minus your deductible, and get back on the road.
Review your coverages
Post-claim is the perfect time to review your coverages with your agent in the event of a future incident.
File a claim against a Safeco customer
Filing your auto claim against a Safeco customer is fast and easy to complete, and we'll contact you if more information is needed.- Individuals may file their claim here.
- Carriers can file claims on behalf of their customers here.
- If you already have an existing claim with Safeco, you can create an account to manage your claim and track its progress to completion.
More claims help
Get more answers to your claims questions below, or visit our frequently asked questions.
- If you're enrolled in Roadside Assistance1 on your Safeco auto policy, you can call us 24 hours a day, 7 days a week for help:
1-877-762-3101 - Did you know that you can easily submit your glass claims online? Submit your glass claim here
- If you need to file a home claim due to a covered natural disaster, you can file online or connect with your agent to discuss further.
You can also call us at 1-800-332-3226 where a claims representative is ready to answer your questions and guide you through the claims process 24 hours a day, seven days a week. If widespread damage from a natural disaster occurs in your neighborhood, our national catastrophe team will be on the ground immediately to help Safeco customers who have filed claims. Learn more about natural disaster claims and home catastrophe preparation.