Customer Support
Log in or contact your agent for answers
Log in to pay your bill, get policy docs, and even file a claim
It's simple to get started online – select from one of your quick actions to begin.
Don't have an online account? It only takes a few minutes to sign up, log in, and manage your Safeco policy online.
Download the Safeco mobile app – it's the easiest way to manage your policy
Take your Safeco insurance policy wherever you go, so you can:
- Obtain ID cards
- Pay your bill
- View policy documents
- Get roadside help when you need it1
When your independent agent is your best customer resource
Your local independent agent is often the best possible resource when it comes to updating your policy, including:Address change
Updating your mailing address or policy address.
Managing drivers and vehicles
Adding or deleting vehicles or drivers on your auto policy.
Updating your deductible
Changing your deductible or policy limits.
Billing updates
Setting a billing date and frequency, or enrolling in automatic payments.
Questions about your premium
Looking into why your rate/bill has increased.
Frequently asked questions
Looking for answers, or need to get in touch? Select from the below for all your customer support needs.
Did you know that you can now file your auto and home claims online?
The online claims process is fast, simple, and convenient. We'll walk you through to ensure every step along the way is captured, and you can make updates to the information you give us at any time. Then you can easily manage your claim and track its progress in your online account after you've filed.
You can also get in touch with your agent to file, or call us at 1-800-332-3226.
If you need to file a glass claim, you can submit your glass claim here.
As a Safeco customer, you have the flexibility and convenience of managing your account online. Simply log in to get started.
Don't have an online account yet? Create one here.
Here's what you can do in your online account:- Pay your bill
- Check your billing history
- Change your billing information
- Update your personal information
- View or download your policy documents
- Print or order new auto insurance ID cards
- Download and view insurance ID cards as electronic proof of insurance
- File a claim
- Track the status of a claim
- Update your home loan provider (mortgage company)
- Update your auto loan provider (loss payee)
- Add or delete a driver on your auto policy
Need eSign help?
Policy documents that require your e-signature through Safeco eSign can be completed within your online account. Your local independent Safeco agent can create an account for you, or you can register here. If you already have an account, log in to eSign your documents.